Privacy and Cookie Policy
Introduction
This Privacy & Cookie Policy sets out how we use and protect any information that you give us when you use our Website.
We are committed to ensuring that your privacy is protected. By accessing and using the Website or otherwise communicating with us you accept and consent to the collection, use and transfer of your personal information and agree to be legally bound by the Privacy Policy. To protect the privacy of users of our Website and any of our controlled websites (each a ‘Website’) we want to set out what information we gather and ensure that you understand and consent to our use of information you provide.
We may occasionally need to modify the Privacy Policy and will post the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. This Privacy Policy only applies to the collection of data online and not to offline information.
This Privacy Policy may be updated, amended or superseded by a specific Privacy Policy for the collection and use of other data. We may let you know via the Website homepage when we have updated the Privacy Policy but you should check the policy frequently to read the latest Privacy Policy.
What information do we collect and how do we use it?
We use technology which allows us to track visitors to our Website. We will also obtain personal information about you when you enquire about our products and services, when you register with us, make a competition entry or otherwise provide us with personal information.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- We will use your information to provide you with the information, products or services you have requested, for administration purposes, and to comply with the law,
- Internal record keeping,
- We may use the information to improve our products and services,
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided,
- We may use the information to customise the Website according to your interests.
Security
We take the security of your data seriously. We cannot guarantee that documents or files downloaded from our Website will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. For your own protection, you should use virus-checking software when using our Website. You must not post or provide to us via this Website, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via our Website.
We will use our best efforts to protect and maintain the security of your personal information, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. Additionally no security program can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, whilst we strive to protect your personal information we cannot guarantee the security of the information that you transmit to or through our Website. Therefore, you do so at your own risk. You remain responsible for the security of your device at all times.
Links to other websites
Please note that the Website contains links to and from other third party websites. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. The information practices of those other websites are not covered by this Privacy Policy. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Notice to minors
The Website is intended for use by adults. If you are under 16 please do not send us any personal information including your email details. If you would like to contact us please do so via a parent or legal guardian. If you are a parent or legal guardian of a child who you believe has submitted to us their personal information please let us know by contacting us. We will delete such personally identifiable information from our database as soon as possible.
Access to your information
Where required under local law, we will provide you with all the information we hold about you and which we are obliged to disclose to you. In making this request, please contact us and specify that you require disclosure of your personal information. A payment to cover administrative fees may be required, as stipulated by local law.
We aim to keep our information about you as accurate as possible. If you would like to review or change the information you have supplied us with, please contact us and specify the changes to your personal information required.
Do we share the information we receive?
In addition to the sharing of your information as otherwise set forth in this policy, we will only pass on information about you to third parties to enable us to perform the services requested by you or with your prior consent. We do not disclose information about your individual visits to our Website or information which identifies you to any third parties unless we have your prior consent or unless requested by applicable law, rule or regulation. However, in order to provide an efficient service, certain functions are provided by third parties. We may need to share your information with our trading subsidiaries, service providers, associated organisations and agents for these purposes. Where this is the case we will ask those with whom we share data to agree to protect data as we have agreed in this Privacy Policy.
Your consent
You represent and warrant that all information you provide to us shall be truthful and accurate and shall not violate the rights of any third party. By using our Website and submitting information, you consent to: the collection and use of your personal information by us as described above; the transfer of your personal information to countries outside of the EEA or the United States as applicable and to receiving communications from us for products and services which you may be interested in.
If at any time you want to opt-out of receiving communications from us or that you no longer wish your feedback to be displayed on the Website, please let us know by contacting us and we will update your Preferences.
Worldwide transfer of your data
The dynamics of the Internet may mean that your information is sent, used, stored and processed electronically outside of the country where you originally entered the information. While there is a risk that countries to which information is transferred will not be subject to an information protection regime as rigorous as that of the EEA or the United States as applicable, we will take reasonable steps to ensure that your information is treated securely and adequately protected in accordance with this Privacy Policy. If you are a resident in the EEA and you do not want your information to be transferred outside of the EEA please do not send us any personal data.
Cookies & Similar Technologies
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us. Because we respect your right to privacy, you can choose not to allow some types of cookies.
We use cookies to:
- let us know when you visit our Website,
- how you interact with us,
- to enrich your user experience,
- to customise your relationship with our Website,
- to remember the notifications you’ve seen so that we don’t show them to you again.
The information generated by the cookies about your use of our Website (including your IP address) may be transmitted to and stored by our analytics providers on their servers in the EEA or the United States. Analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.
On your first visit to our Website you will normally see a message displayed before we store a cookie on your device.
We place and access cookies on your device- these cookies are known as “first-party cookies.” Cookies may also be placed and accessed by some of our third-party vendors, which are known as “third-party cookies”. Some cookies are “session cookies,” which means that they are temporary cookies that are only stored on your device while you are visiting our Website. Other cookies are “persistent cookies,” which means that they are stored on your device for a period of time after you leave our Website.
Below we list the different types of cookies that are used on our Website, what they do and how long they persist. To the extent any personal information is collected through first-party cookies, this Privacy Policy applies. Personal information collected through a third-party cookie is subject to the Privacy Policy of that third party, and not our Privacy Policy.
Strictly necessary cookies
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features. They cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request- for example setting your privacy preferences.
Because these cookies are strictly necessary to deliver the Website, you cannot refuse them without impacting how our site functions. You can block or delete them by changing your browser settings and force blocking all cookies on this Website. Note that by doing you may be unable to take full advantage of the Website.
These cookies do not store any personally identifiable information.
| Type | Name | Purpose | Expires | 1st/3rd party |
| Content management system | wordpress_test_cookie | WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies. | when you close your browser | 1st |
| Content management system | aviaCookieConsent | This cookie records if a user has been shown the cookie message. | 2 months | 1st |
| Content management system | wordpress_[hash] | WordPress uses these cookies to store your authentication details, and their use is limited to the admin console area. | when you close your browser | 1st |
| Content management system | wordpress_logged_in_[hash] | WordPress uses this cookie to indicate when you’re logged in, and who you are, for most interface use. | when you close your browser | 1st |
| Content management system | wp-settings-[hash] wp-settings-time-[hash] | WordPress uses this cookie to store personal dashboard and admin interface settings. | 1 year | 1st |
| Content management system | wfwaf-authcookie-[hash] | This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block. | 12 hours | 1st |
| Website delivery | admindynsrv | Tracks which server you are communicating with in order to present a consistent user experience and remember information about the data you have entered. | when you close your browser | 1st |
| Website delivery | dynsrv | This is for load balancing to manage server traffic demand. | when you close your browser | 1st |
| Support portal | _wpas_session | Used by our Support portal to keep track of its state between page loads and to store temporary information essential to its ability to work properly. | 30 minutes | 1st |
Performance cookies
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customise our Website and application for you in order to enhance your experience.
The information generated by the cookies about your use of our Website (including your IP address) may be transmitted to and stored by our analytics providers on their servers in the EEA or the United States. Analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.
If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Our analytics solution sets the following cookies:
| Type | Name | Purpose | Expires | 1st/3rd party |
| Universal Analytics | _ga | This helps us count how many people visit our Website by tracking if you’ve visited before. | 2 years | 1st |
| Universal Analytics | _gat | Used to manage the rate at which page view requests are made. | 10 minutes | 1st |
| Google Analytics | _utma | Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to our Website or to a certain page. | 2 years | 1st |
| Google Analytics | _utmb | This works with _utmc to calculate the average length of time you spend on our Website. | 30 minutes | 1st |
| Google Analytics | _utmc | This works with _utmb to calculate when you close your browser. | when you close your browser | 1st |
| Google Analytics | _utmz | This tells us how you reached our Website (eg from another website or a search engine). | 6 months | 1st |
Functional cookies
These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
If you do not allow these cookies then some or all of these services may not function properly.
| Type | Name | Purpose | Expires | 1st/3rd party |
| Forum/News item comments | comment_author comment_author_email comment_author_url | WordPress sets these cookies purely for convenience, so that you won’t need to re-type all your information again when you want to leave another comment. | 1 year | 1st |
Further information on the cookies WordPress use is available in the WordPress Codex.
Disabling cookies
In addition to the options provided above, you may refuse or accept cookies from the Website or any other website at any time by activating settings on your browser. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. You have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies, you may be unable to take full advantage of the Website that depend on cookies. Information about the procedure to follow in order to enable or disable cookies can be found at:
Chrome
Safari
Safari Mobile (Apple mobile devices)
Firefox
Microsoft Edge
If you want to delete any cookies, please refer to the instructions for the operating system of your device to locate the file or directory that stores cookies.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please refer to:
www.allaboutcookies.org/manage-cookies.
To opt-out of participating in Google Analytics data follow the instructions: https://tools.google.com/dlpage/gaoptout.
Please be aware that if cookies are disabled, you may be unable to take full advantage of the Website as intended.
Merger
If we acquire, merge with or are sold to another company or goes into bankruptcy or engages in other such business transactions, we may share files and email records with our business and merger partners.
Governing law
If you are resident in the United Kingdom this Privacy Policy is governed by the laws of the United Kingdom.
More information
If you have any requests or questions regarding this Privacy Policy please contact us.
© Alison Munro Counselling. All rights reserved.
Last updated: 6 January 2019.